Tudor Energy logo Tudor Energy LLC Crowned with Excellence
CT HOD #1371

Terms of Service

Effective: September 24, 2025

1. About these terms

These Terms apply to heating-oil delivery and related services provided by Tudor Energy LLC (“we,” “us”). By placing an order you agree to these Terms.

2. Service area

We serve Burlington and nearby towns including Avon, Bristol, Canton, Harwinton, New Hartford, Torrington, and Unionville.

3. Pricing

  • Per-gallon price is posted on our website and may change without notice until scheduled.
  • Quotes are estimates. Final charge is based on actual gallons delivered.

4. Orders and scheduling

  • Orders are will-call unless otherwise stated.
  • Scheduling windows are provided after we review your order and location.
  • We may reschedule due to weather, access, or safety conditions.

5. Minimums and fees

  • Minimum delivery: 100 gallons. Smaller deliveries may incur a small-order fee.
  • After-hours or emergency service may incur an additional fee, disclosed before scheduling.

6. Access and safety

  • You must provide safe access to the fill and ensure the tank and venting comply with code.
  • We may refuse delivery if unsafe conditions exist. A trip fee may apply if we cannot deliver due to access issues.

7. Payments and authorization

  • Payments are processed by NMI. Card details are tokenized and vaulted by NMI; we receive a non-sensitive token to complete your charge.
  • By completing checkout, you authorize NMI to create a customer profile and store your payment method in its PCI-DSS compliant vault on our behalf. We may use the token to settle the final delivery amount and for future deliveries you authorize.

8. Cancellations and refunds

  • Cancel before dispatch to avoid fees. Once dispatched, a trip fee may apply.
  • Partial fills: any unused pre-authorization is released; final billing reflects actual gallons.

9. Liability

We are not liable for damages caused by customer-owned tanks, lines, or equipment, or by failure to maintain safe access. Our total liability is limited to the amount paid for the applicable delivery.

10. Privacy

See our Privacy Policy for details on how we handle personal information.

11. Governing law

These Terms are governed by the laws of the State of Connecticut.

12. Changes

We may update these Terms. The effective date will be revised when changes take effect.

13. Contact

Questions? 860-673-8367 • orders@tudorenergyct.com